Joanna, Practice Manager
Joanna joined NN Accountability in January 2025, bringing over two decades of experience from the hospitality and travel industries. With a background in administration, customer service, reservations, accounts payable and inbound travel, she offers clients a well-rounded, detail-oriented approach driven by exceptional service and communication.
Originally from Malaysia and of Chinese heritage, Joanna holds a bachelor's degree in hotel management. Her deep understanding of client needs, whether in hospitality or in accounting, means every interaction is handled with professionalism, warmth and trust.
Outside of work, Joanna enjoys quality time with her family, exploring theme parks, diving into arts and crafts, and unwinding at the beach. A fan of puzzles, movies and K-dramas, she dreams of one day travelling the world, especially to Europe, Japan and Korea.
What Joanna works on
- Client onboarding and document collection
- Scheduling and correspondence
- Practice administration
In Joanna's own words
Who do I contact about paperwork or a booking?
Me, usually first. I look after onboarding, document collection, scheduling and correspondence, and if you are not sure who to ask, ask me.
Work with Joanna
Book a free 30-minute Initial Discovery Session and we will point you at the right person on the team.
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